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GENERAL

What is the jenggala online store?
www.jenggala.com is an online store that sells quality homeware products ranging from tableware, dinnerware, bathroom amenities and home accessories.

Where does jenggala’s online store operate from?
jenggala’s online store operates from Bali, Indonesia. All operational activities and matters concerning customer relation are handled from Bali, Indonesia.

Where do the products come from?
The products sold on jenggala’s online store are hand crafted in Indonesia. Each product goes through quality control ensuring that it meets international standards and requirements.

Does jenggala guarantee that the products I receive will be true to what is shown on the online store?

Quality
All of our ceramic products are hand-made, so irregularities and variation in the glaze color, texture and finish are inherent and are expected. We feel that theses irregularities and variations shouldn’t be looked upon as a defect, as it gives our products unique characteristics, enhancing the aesthetics of each piece. For more information, please visit our Quality & Care section.

Color
We have done our best to display as accurately as possible the colors of the products shown on this web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Who can I contact if I have further queries or need further information?
Our Customer Service representative will be happy to assist you for further queries and information.
cs@jenggala.com
62-361-703311
Monday - Friday
8am - 5pm (+8)


SHIPPING

What is the shipping time for purchases at the Jenggala online store?
We estimate that the shipping time will take 7 – 14 working days, however this may vary depending on the destination.

Where does the Jenggala online store ship to?
Currently, we only ship to destinations within Indonesia, Singapore, Thailand, Malaysia and Australia. If you are living outside of Indonesia, Singapore, Thailand, Malaysia and Australia, and would like to purchase our products, please contact our Customer Service through cs@jenggala.com.

How do I know when my order has been shipped if I am shopping for someone else, and the order is shipped to a different address?
You will receive an email notification once your order has been sent and when your order arrives at the destination. If you have any questions whilst the order is still in shipment, you may contact our Customer Service representative.

What if the order does not arrive within the estimated shipping time?
Delays in delivery may occur due to events beyond our control such as strikes, adverse weather conditions, riots or demonstrations and other events that we cannot anticipate. Delays in delivery may also occur if no one is available at the destination address to receive the shipment or the address of the recipient of the goods has been changed since the order. Our Customer Service team will contact you if there is a problem in the delivery and will ensure that the issue is resolved as quickly as possible.

What will happen if I have entered the wrong address or if I have moved from the address I entered earlier?
In this case, we cannot guarantee that the order will be delivered successfully. There is a possibility that the order will be returned, and additional shipping costs are required. In the case that a shipment does not get delivered and is returned to us, our Customer Service team will contact you immediately. Please ensure that you review all details prior to submitting your order with us.

Is the shipment insured?
Yes. Insurance is mandatory for all shipments. The insurance cost will be disclosed at the time of checkout.


PAYMENT

What payment methods are accepted?
Transactions on the jenggala online store are made using the Indonesian Rupiah (IDR). The accepted payment methods are by Visa, MasterCard, PayPal and DOKUPAY.

Is it safe to use a credit card at the jenggala online store?
All credit card transactions processed by the jenggala online store are protected through our GoDaddy checkout system. Every order is processed using a 128-bit encryption and Secure Socket Layer (SSL). This system securely encrypts all credit card information you send from your computer to the server. For more information, please visit our Privacy Policy. Should you have further queries about the security of our payment methods, please contact our Customer Service representative.

What is the return and refund policy?
We do not facilitate returns, refunds and exchanges, unless the good(s) are damaged upon shipping. Any breakage upon shipping must be reported to jenggala within 7 days (from the date received) to our Customer Service representative for processing replacements. Please ensure that you have thoroughly checked all details prior to confirming your purchase.


PRIVACY

Is it safe to shop at jenggala online store?
Utilizing the Secure protocol Sockets Layer (SSL) technology, we are committed to provide a safe online shopping environment for all of our customers. We continuously strive to evaluate and perfect our systems in order to achieve this commitment. Should you have further queries or concerns, please contact our Customer Service team.

Will personal information that I disclose to the jenggala online store be given to a third party?
jenggala will not share or provide the customer's personal information to another party. Our website is operated using a data base system is secure and encrypted. All personal information and credit card details disclosed by our customers will only be used by jenggala. We will protect customers' personal information as described in our company Privacy Policy.