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Privacy Policy

Jenggala ("Jenggala ", "we", "our", "us) is a trading name of PT. Jenggala Keramik Bali. We respect the privacy rights of its online visitors ("you", "your", "yours") and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

If you are under 18, we require that you inform a parent or guardian about Jenggala's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Jenggala.

The following information is provided by Jenggala to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.jenggala.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

This Privacy Policy does not apply to websites maintained by other companies or organizations to which we link and Jenggala is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

What personal information does Jenggala collect from you?
Jenggala collects personal information when you place an order or purchase a gift voucher. By registering, you are complying to the collection of your personal data. When an order is placed with Jenggala, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit/debit card billing address(es) so that we can process and carry out your order. Your phone number may be given to the courier companies we work with, allowing us to process your order and to update you on the status of your order. We may also collect information as a result of authentication or identity checks.

What about cookies?
A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit, the contents of your shopping cart and previous purchases. Most browsers are automatically set to accept cookies but you can alter the settings of your browser to prevent automatic acceptance. Should you choose not to receive cookies, you may still use most of the features on our website.

How will this information be used, and will it be shared to other parties?
Jenggala may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. Jenggala will also use your details to complete and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

At times we may utilize your personal information alongside non-personal data for our internal marketing and demographic analysis, to observe customer patterns so we may continuously improve our service and offering to you.

Jenggala may employ third party business partners to gather personal information on Jenggala's behalf. In cases such as these, the third parties will be subject to confidentiality agreements and instructed by Jenggala to comply with our Privacy Policy.

Receiving promotional materials
When you register with Jenggala, you will be given the option of subscribing to our newsletter and promotional updates. We do not sell and share your details to third parties for marketing purposes. The newsletter and promotional updates you subscribe to will only be sent by PT. Jenggala Keramik Bali.

At all times, we will offer you the opportunity to unsubscribe out of receiving our newsletter and promotional updates, if you change your mind. To unsubscribe out of our newsletter and promotional updates, contact our Customer Service team.

Updating your personal details
Should you wish to update your personal information held by Jenggala, please do so by visiting the website and sign in using the Sign In link at the top left corner of the website. You may then update your personal information accordingly by clicking the Account Details and Address Book tab. Please ensure to click the Submit button after to save any changes you have made. Only you may access your personal data from the website using your registered email and password. Information may be changed online within Account Details and Address Book. If you change your billing or shipping address when you have an order that is still being processed, the order will be sent and billed to the address at the time of order confirmation. If you prefer, you may contact us by email at cs@jenggala.com and we can modify your personal details on your behalf.

Taking care of your personal information
We will maintain appropriate protection to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use.

Further queries and filing complaints
If you require further information about our Privacy Policy or would like to file a complaint, please contact our Customer Service team:
cs@jenggala.com
62-361-703311
Monday - Friday
8am - 5pm (+8)